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FAQ

FAQ

FAQ

Privacy Policy

Last Updated: May 9th, 2025

At VAHE WARRIOR (referred to collectively with any of our subsidiaries, brands, and affiliates as "VAHE WARRIOR," "we," "us," or "our"), we’ve crafted this Privacy Policy to clarify how we gather, manage, process, and share your personal information. We aim to assist you in understanding your privacy rights in relation to the Services offered on our Site and other VAHE WARRIOR Websites. For more details on which of our entities or brands you are engaging with, please see the “Contact Us” section below.​

1. Scope and Updates to this Privacy Policy. 


This Privacy Policy applies to personal information collected and processed by us through our various brands and affiliates, including VAHE WARRIOR Websites, Apps, and any other online or offline offerings that reference this Privacy Policy. To simplify the reading experience, our Sites, Apps, and other services are collectively referred to as the “Services.”


We may update this Privacy Policy periodically at our sole discretion. In the event of significant changes, we will notify you as required by applicable Australian laws. By continuing to use our Services after the updated Privacy Policy becomes effective, you agree to be bound by the revised Privacy Policy.

2. Personal Information We Collect.

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The types of personal information we gather depend on how you engage with us, our Services, and any relevant laws. We collect details that you provide directly to us, data that we automatically gather when you use our Services, and information from third-party services and organisations, as further explained below.

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(a) Personal Information You Provide to Us Directly. We may collect personal information that you provide to us.

  • Account Creation: When you create an account, we may collect details such as your name, email address, username, phone number, gender, and demographic information.

  • Purchases: Personal information related to your purchases, including payment details, may be collected. Payments made through our Services are processed by third-party payment providers. We do not collect or store your payment card details directly, but we may receive associated information such as billing details.

  • Communications with Us: If you reach out to us, register for newsletters, loyalty or rewards programs, or request customer support, we may collect your contact details, including your email address, phone number, or postal address.

  • Surveys: If we invite you to participate in surveys and you agree, we may collect the information you provide during the survey process.

  • Interactive Features: Personal information that you provide through interactive elements (e.g., messaging, chat features, commenting, forums, blogs, and social media) may be collected by us and others. Unless otherwise required by applicable law, any data you share through these public features is considered “public” and is not protected under this Privacy Policy.

  • Sweepstakes or Contests: When participating in sweepstakes or contests, we may collect the information you provide. In certain locations, we may be required to publicly share information about winners.

  • Conferences, Trade Shows, and Other Events: If we host or attend conferences, trade shows, or other events, we may collect personal information from individuals attending these events.

  • Business Development and Strategic Partnerships: We may gather personal details from individuals and third parties to explore and evaluate potential business partnerships.

  • Job Applications: If you apply for a position via the VAHE WARRIOR Websites or Services, we may collect your application, resume, cover letter, and any other relevant information you provide.

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(b) Personal Information Collected Automatically. We may collect personal information automatically when you use our Services.

  • Automatic Collection of Information. When you interact with our Services, we may automatically gather data such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising identifiers, and other unique identifiers. Additional information such as browser or device details, location data (including approximate location based on your IP address), and Internet service provider details may also be collected. Furthermore, we may collect details about your interactions with our Services, such as pages viewed before, during, and after using our Services, links clicked, content types engaged with, activity duration, and other information about your use of our Services.

  • Cookies and Related Technologies. We, along with third parties providing content, advertising, or other features on our Services, may use cookies, pixel tags, and similar technologies (collectively, “Technologies”) to automatically gather information as you interact with our Services.​​​

    • Our use of these Technologies generally falls into the following categories:

    • Operational Necessity. These Technologies are essential for providing access to our Services and ensuring they function properly. They help identify and address irregular behavior, prevent fraudulent activity, enhance security, and enable you to utilize our features effectively.

    • Performance Monitoring. We may use these Technologies to evaluate the performance of our Services, including through analytics to understand how users interact with our Services (see the "Analytics" section below).

    • Functionality Enhancement. These Technologies may enable us to offer improved functionality when you use our Services. For instance, they may remember you when you log into our Services, track your preferences, or store details about your past interactions.

    • Advertising and Targeting. First-party and third-party Technologies may be employed to deliver relevant content, including ads tailored to your interests, either on our Services or third-party platforms.

    • Analytics. We use Technologies and third-party services to process analytics about our Services. These tools help us better understand how users engage with our Services, which allows us to continually enhance and personalise your experience. Some of our analytics include: Google Analytics, Hotjar, Facebook Connect and Mixpanel. Please visit respective platforms for more information.  

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(c) Personal Information Collected from External Sources. Third-Party Services and Providers. (i) We may gather personal information about you from external sources, including third-party services and organisations. For instance, if you access our Services via a third-party application, such as an app store, a third-party login provider, or a social media platform, we may collect personal details made available by that third-party application, depending on your privacy settings with them. Referral and Sharing Tools. (ii) Our Services may include features that enable you to provide personal information about your contacts through referral services. These referral tools may also allow you to share or forward certain content, like an email invitation asking a friend to try our Services. Please ensure that you only provide contact details of individuals with whom you have a personal relationship (e.g., a relative, friend, neighbor, or colleague).

3. How We Use Your Personal Information.

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We handle your personal information for various business-related purposes, such as delivering our Services, managing administrative tasks, and promoting our Products and Services, as outlined below.

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(a) Provide Our Services. We collect and use your information to fulfill our agreement with you and provide our Services, which includes:

  • Managing your personal details and accounts

  • Offering access to specific sections, functionalities, and features of our Services

  • Responding to customer or technical support inquiries

  • Communicating with you regarding your account, activity on our Services, and updates to our policies

  • Processing your payment information and other methods of payment for Products or Services purchased through the VAHE WARRIOR Websites

  • Handling applications for employment positions that you apply for via our Services

  • Enabling you to sign up for events

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(b) Administrative Purposes. We use your information for a variety of administrative purposes, including:

  • Pursuing our legitimate business interests, such as marketing directly to users, conducting research and development (including market analysis), ensuring network and data security, and preventing fraudulent or illegal activities

  • Identifying security breaches, defending against malicious, deceptive, or illegal acts, and taking legal action against those responsible for such behavior;

  • Monitoring engagement and interest in our Services

  • Enhancing, updating, and improving our Services

  • Creating new Products and Services

  • Ensuring internal quality assurance and safety standards

  • Verifying and authenticating individual identities, including responding to requests to exercise your rights under this Privacy Policy;

  • Troubleshooting and fixing issues related to our Services

  • Conducting audits related to transactions, interactions, and compliance matters

  • Sharing personal information with third parties where necessary to deliver the Services

  • Enforcing our agreements and policies

  • Undertaking activities necessary to meet our legal and regulatory obligations

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(c) Marketing and Promoting our Products and Services. We may use personal information to customise and deliver content and advertisements tailored to your preferences. We will provide you with these materials in accordance with applicable laws. Some of the ways we may promote our Products and Services include email marketing campaigns, SMS notifications, custom audience advertisements, and "interest-based" or "personalised advertising," which may also involve tracking across different devices.

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(d) With your Consent. We may process your personal information for additional purposes that are clearly communicated to you at the time you provide your personal information, or where you have given us your consent.

 

(e) Other Permitted Uses. We may also use your personal information for other purposes as per your specific requests or as permitted under applicable law.

  • De-Identified and Aggregated Information: We may take personal information and transform it into de-identified and/or aggregated data, such as details related to location, demographics, device types used to access our Services, or other relevant analysis we generate. This de-identified and/or aggregated data does not constitute personal information, and we may use and disclose this data for a variety of purposes, including research, internal assessments, analytics, and any other purposes that comply with applicable laws.

4. How We Disclose Your Personal Information.

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We may share your personal information with third parties for various business-related reasons, including to facilitate the delivery of our Services, ensure protection for both us and others, or in circumstances involving significant business events such as mergers, acquisitions, or the transfer of assets, as outlined below.

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(a) Disclosures to Provide our Services. The categories of third parties with whom we may share your personal information are described below:

  • Service Providers: We may disclose your personal information to third-party service providers who assist us in delivering our Services. This includes providers that offer IT support, website hosting, payment processing, customer service, and other related services.

  • Business Partners: We may share your personal information with business partners in order to deliver a Product or Service that you have requested. Additionally, we may share your information with partners we collaborate with to jointly offer certain Products or Services.

  • Affiliates: We may disclose your personal information to our associated brands and affiliated entities within the VAHE WARRIOR family.

  • Advertising Partners: We may disclose your personal information to third-party advertising partners. These partners may use tracking technologies and other tools on our Services to collect data about your activities and device (e.g., your IP address, cookie identifiers, the pages you visit, your location, and the time of day). These advertising partners may utilise this information, along with similar data collected from other websites, to deliver tailored advertisements to you when you access digital platforms within their networks. This process is often referred to as "interest-based advertising" or "personalised advertising."

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(b) Disclosures to Protect Our Rights or Others. We may access, retain, and share any information related to you with external parties if we, in good faith, determine that such action is necessary or appropriate in order to: comply with legal requests from law enforcement, national security, or other legal processes (such as court orders or subpoenas); protect your, our, or others' rights, property, or safety; enforce our agreements, policies, or contracts; recover any amounts owed to us; or support investigations or legal proceedings involving suspected or confirmed unlawful activity.

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(c) Disclosure in the Event of Business Transfers. In the event of a merger, acquisition, financing due diligence, restructuring, bankruptcy, receivership, sale or transfer of assets, or a transition of services to another provider, your information may be included in the transferred assets as part of such a transaction, in accordance with applicable law and/or contractual obligations.

5. Your Privacy Choices and Rights.

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Your Privacy Choices. The options you have regarding the collection and use of your personal information are determined by applicable laws and are outlined below.

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  • Email Communications. If you receive an email from us that you do not wish to continue receiving, you can unsubscribe by clicking the link provided at the bottom of the email. Please note that transactional emails related to your purchase of Products or Services will still be sent. Additionally, we may send you certain non-promotional messages about our Services, updates to our Terms, or changes to this Privacy Policy. You will not have the option to opt out of these communications.

  • Text Messages. To stop receiving future text messages from us, you can follow the instructions provided in the message you received or contact us directly, as described in the "Contact Us" section below.

  • Mobile Devices. If you use our Apps, we may send you push notifications. You can opt out by adjusting the settings on your mobile device. If you’ve given us permission to collect precise location data through our Apps, you can also opt out of this feature by changing your mobile device’s settings.

  • Do Not Track. "Do Not Track" (DNT) is a privacy feature that users can set in certain browsers. Please be aware that we do not respond to DNT signals or similar mechanisms from browsers.

  • Cookies and Interest-Based Advertising. You can manage or block cookies by adjusting your browser or device settings, though this may impact the functionality of our Services. Opt-outs for cookies do not apply to mobile Apps, but you may limit targeted advertising on some mobile Apps by following instructions for Android, iOS, or other systems.

    You can also visit the Network Advertising Initiative, Digital Advertising Alliance, European Digital Advertising Alliance, or Digital Advertising Alliance of Canada websites to manage preferences for receiving targeted ads from participating data and advertising partners. Please remember that you need to opt out separately on each browser and device.

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In accordance with Australian laws, you may be entitled to:

  • Access and Portability. This includes the ability to: (i) confirm whether we are processing your personal information, (ii) request access to or a copy of your personal data, and (iii) request an electronic copy of the personal information you have provided to us or ask us to send this data to another company ("right to data portability").

  • Request Correction of inaccurate or incomplete personal information. Where possible, we may offer self-service options for you to update your personal details.

  • Request Deletion of your personal information.

  • Request Restriction of or Object to the processing of your personal data.

  • Withdraw Consent for the processing of your personal information.

If you would like to exercise any of these rights, please contact us as described in the "Contact Us" section below. We will process these requests as required by applicable laws.​

6. Security of Your Information.

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We take measures to ensure that your information is handled securely and in line with this Privacy Policy. However, no system is entirely secure, and we cannot guarantee the security of any information you provide to us. To the maximum extent permitted by applicable law, we do not accept liability for any unauthorised access, misuse, disclosure, or loss of personal information.

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By using our Services or providing your personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative matters related to your use of our Services. In the event of a breach of our security systems, we may attempt to notify you electronically by posting a notice on the VAHE WARRIOR Websites, by sending an email to you, or via mail.

7. International Data Transfers.

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All personal information processed by us may be transferred, processed, and stored in various locations around the world, including but not limited to the United States or other countries, which may have data protection laws differing from those in the country where you reside. We strive to protect your information in line with the applicable legal requirements.

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If we transfer personal information originating from the European Economic Area, Switzerland, and/or the United Kingdom to a country that does not have an adequate level of protection under the relevant data protection laws, we may rely on appropriate safeguards such as the EU Standard Contractual Clauses to support such transfers.

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For further details regarding the safeguards we implement for international transfers of your personal information, please contact us as set out in the "Contact Us" section below.

8. Retention of Personal Information.

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We retain the personal information we collect, as outlined in this Privacy Policy, for as long as you continue to use our Services, or as required to meet the purpose(s) for which it was initially gathered. This includes providing our Services, resolving disputes, conducting audits, upholding legal defences, pursuing legitimate business interests, enforcing our agreements, and complying with applicable laws.

9. Supplemental Notice for Australian Residents.

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(a) Supplemental Notice for Australian Residents. This Supplemental Notice for Australian residents applies specifically to our processing of personal information that is subject to the Privacy Act of 1988 (Cth) and the Australian Privacy Principles (APPs). The Privacy Act provides Australian residents with the right to know what categories of personal information VAHE WARRIOR has collected about them and whether VAHE WARRIOR has disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding twelve months. Australian residents can find this information below:

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Category of Personal Information Collected by VAHE WARRIOR:

  • Identifiers

  • Personal information categories listed in the Australian Privacy Act (1988)

  • Protected classification characteristics under Australian or federal law

  • Commercial information

  • Internet or other electronic network activity

  • Geolocation data

  • Sensory data

  • Professional or employment-related information

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Category of Third Parties Personal Information is Disclosed to for a Business Purpose:

  • Service providers

  • Business partners

  • Affiliates

  • Advertising partners

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The categories of sources from which we collect personal information, and our business and commercial purposes for using personal information, are set out in the sections “Personal Information We Collect” and “How We Use Your Personal Information” above.

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(b) “Sales” of Personal Information under the Australian Privacy Act.​ For the purposes of the Australian Privacy Act, VAHE WARRIOR does not “sell” personal information, nor do we have actual knowledge of any “sale” of personal information of individuals under the age of 18.

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(c) Additional Privacy Rights for Australian Residents.

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  • Non-Discrimination: Australian residents have the right not to receive discriminatory treatment by us for exercising their rights under the Privacy Act.

  • Authorised Agent: Only you, or someone legally authorised to act on your behalf, may make a verifiable request related to your personal information. You may also make a verifiable request on behalf of your minor child. To designate an authorised agent, please contact us as outlined below for further instructions.

  • Verification: When you make a request, we will ask you to provide sufficient information to allow us to reasonably verify you are the person about whom we collected personal information or an authorised representative, which may include confirming the email address associated with any personal information we hold about you.

  • If you are an Australian resident and would like to exercise any of your rights under the Privacy Act, please contact us as specified below. We will process such requests in accordance with applicable laws.

  • De-Identified Information: If we create or receive de-identified information, we will not attempt to re-identify such information, except to comply with applicable law.

10. Children's Information.

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Our Services are not intended for children under 13 years of age (or as required by local law), and we do not knowingly gather personal information from children.

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If you are a parent or guardian who believes your child has submitted personal information to our Services without your consent and would like to review or request modification or deletion of that information, please contact us as outlined in the “Contact Us” section below. Should we discover that a child has provided personal information in contravention of applicable law, we will delete any collected information, unless required by law to retain it, and, where applicable, terminate the child’s account.

11. Other Provisions.​

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(a) Third-Party Services. Some features and functionalities of the Services may connect you to or enable interaction with third-party websites, services, products, and technologies (collectively referred to as “Third-Party Services”). Any information that you disclose to or is collected by a Third-Party Service may be governed by the privacy policy of that Third-Party Service. We do not control or provide any aspect of these Third-Party Services and are not liable for any compatibility issues, errors, or bugs in the Services or Third-Party Services that may arise in whole or in part due to the Third-Party Services or any updates or upgrades thereof. We strongly encourage our users to review the privacy policies of all Third-Party Services with which they engage. We do not endorse, review, or approve these Third-Party Services and accept no responsibility for them. Engaging with or providing information to Third-Party Services is done at your own risk.

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(b) Supervisory Authority. If your personal information falls under applicable data protection laws within Australia, you have the right to raise a complaint with the relevant supervisory authority if you believe that our handling of your personal information is in violation of the applicable law.

  • Office of the Australian Information Commissioner (OAIC)

12. Contact Us. 

 

This Privacy Policy applies to the following brands and affiliates of VAHE WARRIOR: VAHE WARRIOR and any additional brands we may acquire or launch in the future.

VAHE WARRIOR is the controller of the personal information processed under this Privacy Policy.

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If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise your rights as detailed herein, please reach out to us at:

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VAHE WARRIOR

Australia, Sydney, NSW

vahewarrior@gmail.com

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